Already a customer?
To help us assist you more quickly, please follow these steps:
1
Log in to your account
2
Click on the ‘Support’ tab in the menu, and then ‘All tickets’
3
Click on ‘Submit a new ticket’
4
Describe your issue in detail and click ‘Submit’
Want to join LilaConnect?
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Customer service
If you have any questions, contact our Customer Service team free during business hours.
(Calls to 0800 numbers are free to call from
both landlines and mobile phones in the UK).
Customer services:
Monday to Friday:
9:00 a.m. – 6:00 p.m.
Saturdays & Bank Holidays:
9:00 a.m. – 1:00 p.m.
Sundays:
Closed
Sales
If you’d like to purchase LilaConnect broadband, contact our Sales team during business hours.
(Calls to 0800 numbers are free to call from
both landlines and mobile phones in the UK).
Sales:
Monday to Thursday:
9:00 a.m. – 6:00 p.m.
Fridays:
9:00 a.m. – 5:00 p.m.
Weekends & Bank Holidays:
Closed
Registered address:
First Floor, IC2 Science Park,
University of Keele,
Newcastle-Under-Lyme,
Staffordshire, ST5 5NH.
Company Registration number:
12264109
